





Putting The High In Ridiculously High Quality Ingredients
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Premium Materials
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Enhanced Experience
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Satisfaction Guaranteed
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Smell Protection
frequently asked questions
Got questions? We’ve got answers. Whether you're curious about how NugBuddy works, shipping timelines, returns, or product compatibility — you’ll find all the essential info right here. Our goal is to make your experience as smooth and enjoyable as possible.
What makes Nugbuddystorage containers differentfrom regular jars?
Every container has a double‑walled stainless‑steel shell that insulates an inner glass jar, helping stabilize temperature and block light. This preserves aroma and potency far longer than single‑wall or clear jars.
Do the temperature‑controlled jars need batteries or chargers?
No. The “temperature‑controlled” benefit comes from the passive insulation layer—no electronics, batteries, or charging cables required.
Are Nugbuddy products smell‑proof?
Yes. All jars have an airtight silicone seal, and our Cross buddy sling bag uses a zippered, waterproof outer shell plus an odor‑blocking liner to keep scents contained.
How do I clean the jar and accessories?
Hand‑wash the inner glass with warm, soapy water wipe the stainless exterior with a damp cloth. Avoid dishwashers or abrasive pads to keep the finish scratch‑free.
What fits inside the Mini vs.OG vs. 500 ml jar?
Mini: 100 ml (¼ oz) • OG: 300 ml (¾ oz) • 500 ml: ~1 oz equivalent. These measurements refer to volume, not weight, so actual capacity depends on the density of your contents.
Is the 3‑in‑1 Wooden RollingTray magnetic?
Yes. Each of the three acacia‑wood panels connects with embedded magnets, so you can use them individually or snap them together, then fold the set closed for travel.
Does the tray include an ashtray?
A removable, magnet‑mounted ashtray nests flush inside the left panel when closed, keeping debris contained on the go.
What lighter and accessory sizes does the tray hold?
Precision‑cut slots fit standard Bic® and Clipper® lighters plus 14 mm and 18 mm glass accessories.
What comes in the Nugbuddy Cleaning Kit?
A reusable soak bag, silicone caps & plugs, detail brushes, a funnel, a protective mat, and a micro fiber towel—just add your preferred cleaning solution.
Do you ship for free?
Yes—standard shipping is free on all Nugbuddy orders over $30.
How long will delivery take?
Orders leave our warehouse in 1–2 business days. U.S. deliveries typically arrive within 3–7 business days.
What is the return policy?
If something isn’t right, email support@nugbuddy.com within 30 days of delivery for a replacement, exchange, or refund.
Is there a warranty?
All Nugbuddy products carry a one‑year limited warranty covering manufacturing defects. Contact support with photos and your order number for assistance.
Are your materials food‑safe?
Yes. The inner glass jars are borosilicate, and all silicone seals are BPA‑free and rated food‑grade.
Do you offer wholesale or collaborations?
Absolutely—fill out the form on our Contact page or email partners@nugbuddy.com and our team will get back to you.
Why do I have to verify my age on the site?
Our items are intended for adults 21 + and may be subject to local regulations. Age verification helps us stay compliant.